If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.
Curt Cleary, J&J World Wide Services, San Antonio, TX
Your staff is professional, quick and to the point!! "They knew the problem so quick!! Unlike others, just guessing. Very friendly and efficient!"
Peggy Garcia, San Antonio, TEXAS
I wanted to personally thank you for an excellent elevator event. Bo Seale performed his part from beginning to end. Always responsive, informative and diligent. Howard, Ryan and Kevin excellent as techs. All interaction with me was A+. I have done my share of elevators with many difficult moments with in field staff, your crew made for a comfortable ride thr ough the entire process., thank you.
Mitch Jaffuel/ Superintendent/ Seidel Construction
I had to write to compliment you on the professionalism of Chris G. and Nat Z. the technicians who recently completed the installation of the new elevator at the three story building at TwoHig, San Angelo, TX. Too many times people write letters expressing disapproval. Not enough people take the time to write and express appreciation for outstanding professional, quality service from technicians they come into contact with. Nat and Chris were by far two of the nicest, most caring professional technicians I have ever been in contact with during my 45+ years working as a legal secretary. I expressed my gratitude to Bob Post.
Hats off to you.
Linda Elmquist/ Legal Secretary
As Director of Maintenance at University United Methodist Church I often have vendors try to sell me on the advantages of using their company over others. Some of the most used reasons are "Customer Satisfaction", "Vendor Response Time" and the like. You know these terms well because your said the same things to me for well over a year while trying to sell AmeriTex Elevator Services to me.
I want to take the opportunity to let you know the staff at AmeriTex Elevator Services stands by these words and do go above and beyond in customer service.
James Snell/ Director of Maintenance UUMC
You and your guys did an excellent job of the modernization of the elevator at the TwoHig Building. It is running well, the customer is happy, and we are happy to see the quality of work that was done there!.
Austin Helm/ A.H. Elevator Company, San Angelo, TX
"We recently had a major failure with our elevator and were getting a real run-a-round from out elevator service company. We contacted AmeriTex and talked to Jerry and Kevin about our situation. They were quick to show up, decide what was needed and proceed with repairs which required a complete new control system. Our downtime was reduced by half at a minimum and they were very easy and considerate to deal with. The knowledge and confidence they exhibit in knowing the elevator repair and service business is refreshing to deal with".
Larry Billingsley/ Property Manager/ John H. White & Assoc./ San Antonio, TEXAS
"Our previous elevator service company had not responded to the last two state inspection violations and we did not have a current Certificate of Compliance for our elevator. We met with Jerry, Eric and Kevin of AmeriTex Elevator Services to explain our problem. Kevin came out within the week, fixed the problem and we had our State certification within two weeks. AmeriTex is knowledgeable, dependable and responsive. What more could you ask for"?
Deborah D. Bell/ Building Manager/ Gilliam Professional Building/ San Antonio, TX
"We needed to modify one of our service elevators to accommodate larger construction materials. I called several elevator contracts but Jerry Matheny at AmeriTex Elevator Services was here the next day and we received an estimate quickly. Jerry included some changes requested by us to the scope of work. AmeriTex got the job done shortly after that, and of course, in a professional manner. In my experience, such enthusiasm and prompt attention is rare".
Tom Farzad, Facility Manager, Tower Life Building, San Antonio, TX
"We are so pleased with your professionalism and friendliness! Thank you for making sure I knew about AmeriTex Elevator Services and Thank You for taking such good care of us"!
Sandy Couch, Business Manager Legacy on O'Connor Road, San Antonio, TX
"It is apparent the entire team at AmeriTex Elevator Services are passionate about what they do, After numerous failed attempts to get in contact with our previous elevator company for issues we had a specific location, we contacted Jerry and asked that he take a look at the violations that were keeping us from obtaining our Certificate of Compliance. Jerry and his team quickly took care of our violations and as a result received our Certificate of Compliance in no time. AmeriTex is responsive,, experience and gives us nothing less than top quality service. We would recommend AmeriTex to anyone looking for exceptional elevator maintenance provider".
Gloria Cornell, Santikos Theatres/ Area Manager/ San Antonio, TX
My initial encounter with AmeriTex Elevator Services was the outstanding customer service while assisting our company with questions and concerns about our elevator needs. Now having Jerry and his team servicing and maintaining our elevator, I could not ask for a more through team of individuals. The response time for service calls has been under 30 minutes and on major and minor repairs less than an hour. I could not ask for better performance.
Yolanda McIntyre/ Operations Manager/ San Antonio, TX
I was referred to AmeriTex Elevators by a friend after I expressed some of my concerns about the aging elevators in the building I manage. Shortly after, I spoke with Jerry Matheny about modernizing our 30 year old elevators. After the bid process, the Board of Directors were able to choose AmeriTex because of the great price and services offered in the contract. Kevin and Tyler were the technicians who performed the modernization and were in the building with us 24/7 for nearly a month. The building is a three story apartment complex for the elderly. I was very impressed with Kevin and Tyler's professionalism and touched by how kindheartedly they interacted with our residents. They were the perfect fit for the job. All-in-all, AmeriTex was the perfect choice. I couldn't be happier with this experience.
Robyn Shofner, Executive Director, Northridge Retirement Center, Inc., Lamesa, TX